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Responsible Gaming

At AlaWin Casino, player wellbeing comes first. We provide comprehensive tools and resources to help you maintain control over your gaming experience.

Our Commitment to Safe Play

Gambling should always be a form of entertainment, not a source of stress or financial hardship. AlaWin Casino is committed to promoting responsible gaming practices and providing players with the tools they need to stay in control.

We believe in transparency, player protection, and supporting those who may be experiencing difficulties. Every feature described on this page is available to all registered players at no additional cost.

Responsible Gaming Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once a limit is reached, you cannot deposit more until the period resets.

  • + Daily limits reset every 24 hours
  • + Weekly limits reset every 7 days
  • + Monthly limits reset every 30 days
  • + Decreasing a limit takes effect immediately

Loss Limits

Protect yourself from significant losses by setting maximum loss thresholds. When your losses reach the specified amount within your chosen timeframe, you will be prevented from placing further bets.

  • + Track net losses in real time
  • + Automatic notifications when approaching limits
  • + Flexible daily, weekly, or monthly options

Session Reminders

Lose track of time when gaming? Enable session reminders to receive periodic notifications showing how long you have been playing and your session results.

  • + Choose reminder intervals (15, 30, 60 minutes)
  • + See session duration and net results
  • + Option to continue or take a break

Cooling-Off Periods

Need a short break? Activate a cooling-off period to temporarily suspend your account. During this time, you cannot log in, deposit, or play, but your account and balance remain intact.

  • + Choose 24 hours, 7 days, or 30 days
  • + Cannot be reversed once activated
  • + Account reopens automatically after the period

Self-Exclusion

For those who need a longer break or wish to stop gambling entirely, self-exclusion provides a comprehensive solution. This is the most restrictive option and is designed for players who feel they have lost control.

  • ! Minimum 6 months, up to 5 years
  • ! Cannot be reversed during the exclusion period
  • ! Marketing communications stopped
  • ! Withdrawal of remaining balance processed

Identifying Problem Gambling

Problem gambling can affect anyone. Recognizing the signs early is crucial for getting help. Ask yourself the following questions:

Do you spend more money on gambling than you can afford to lose?

Do you chase losses by betting more to recover money?

Has gambling caused problems in your relationships or work?

Do you feel restless or irritable when trying to cut down?

Do you gamble to escape problems or relieve negative feelings?

Have you lied to family or friends about your gambling?

Important

If you answered yes to one or more of these questions, we encourage you to seek support. Problem gambling is treatable, and help is available.

Professional Help Organizations

The following organizations provide free, confidential support for problem gambling:

GA

Gamblers Anonymous

International fellowship of men and women who share their experience and support each other.
BGA

BeGambleAware

Free information, advice, and support for problem gambling. 24/7 helpline available.
GC

GamCare

Leading provider of information, advice, and support for anyone affected by gambling.
NCPG

National Council on Problem Gambling

US-based organization providing resources and a 24/7 confidential helpline.

How AlaWin Support Can Assist

Our customer support team is trained to assist players who may be experiencing gambling-related difficulties. They can help you:

Set up or adjust account limits
Activate a cooling-off period
Process self-exclusion requests
Provide information about help resources
Close your account permanently
Review your gaming history

All conversations with support regarding responsible gaming matters are handled with discretion and compassion. You will never be judged for seeking help.

Frequently Asked Questions

How do I activate deposit limits on my account?
Log in to your account and navigate to Settings, then Responsible Gaming. Select "Deposit Limits" and choose your preferred daily, weekly, or monthly limit. Decreasing limits takes effect immediately, while increasing limits requires a 24-hour cooling period.
Can I reverse a self-exclusion once activated?
No, self-exclusion cannot be reversed during the chosen period. This is a protective measure designed to ensure players who need a break are not able to return prematurely. After the exclusion period ends, you may contact support to discuss account reactivation.
What happens to my balance if I close my account?
Any remaining balance in your account will be processed for withdrawal to your registered payment method. Pending bonus funds that have not met wagering requirements may be forfeited. Contact support to arrange the withdrawal before closing your account.
How do session reminders work?
Once enabled in your account settings, you will receive an on-screen notification at your chosen interval showing your session duration and net result. You can then choose to continue playing, take a break, or close your session.
Can support close my account immediately?
Yes, if you contact support and request immediate account closure due to gambling concerns, your account will be suspended right away. The support team will guide you through the process of withdrawing any remaining balance and provide information about professional help resources.

Need to adjust your account settings or speak with someone?

Access Account Settings Contact Support

Play responsibly. If gambling is no longer fun, it is time to stop.